Return Policy

Refunds/Replacements

Can I return a product if I change my mind?

We’re sorry to hear that. Since our food is perishable, all sales are final. If there is something specific about the product you didn’t like, please send us your feedback at info@motherraw.ca.

If I'm unsatisfied with my product, what do I do?

We welcome all feedback, so we can continuously make the best possible products. If you have any comments about your experience with Mother Raw please reach out at info@motherraw.ca. We want to hear from you and make things right!

My product arrived damaged, what do I do?

Oh no! If your product(s) arrived damaged in any way, please contact us at info@motherraw.ca so we can get a bit of specific information before sending a replacement!

I’d like a refund on my purchase.

We have a 30 day refund policy. If you’d like a refund, please let us know within 30 days of your purchase and we will try and make things right! Contact us at info@motherraw.ca. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. It may take several days for the credit to appear on your statement.

My product(s) arrived broken. What do I do?

We’re sorry to hear about your broken product. Please send us an email at info@motherraw.ca so we can send over a replacement and you can get back to putting good on good.

Late or Missing Refunds

It takes a few days for the refund to be posted on your card or in your account. If it's not there in 10 business days, please reach out to us at info@motherraw.ca so we can let you know the status from our end.