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FAQ

Product Questions 

How are your products made?  
We select the highest quality ingredients we can find, then carefully cold-blend them in small batches. Cold-blending is our way of making our products without cooking them to retain as many nutrients as possible while you enjoy the freshest taste. To learn more, check out our blog post here 

Do your products have to be refrigerated before and after they're opened?  
Yes. All our products need to be refrigerated to maintain freshness. Please always check the best before date.  

How long is your shelf life?  
Our products are always free from artificial preservatives and rely on the natural low pH from our ingredients such as unfiltered apple cider vinegar and lemon juice to preserve them. Our best before date varies between products so please always check the label and keep them refrigerated.  

Can I consume your products if I have an allergy? 
All major allergens recognized by the FDA and CFIA are listed in the ingredients and highlighted on our packaging. Some of our products contain or may contain sesame and/or coconut.  

We work hard to make all our products accessible to as many people as possible and pride ourselves on not including nuts, gluten, dairy, eggs, soy or canola in our products or facility. Please always check the label.   

Are all your products vegan? 

Yes. All our products are vegan 

Are your products non-GMO? 
Yes. All of our products are non-GMO.   

Are your products Kosher? 

Yes. All of our products are certified Kosher. 

Why am I having trouble shaking my dressing?    
Our dressings are all made with cold-pressed extra virgin olive oil (EVOO), which naturally rises to the top and thickens in the fridge (below 38°F / 3°C). When you’re ready to use your dressing, we suggest giving it a couple of minutes on the countertop or running the bottle under warm water. Give it a powerful shake and it’s ready to use.    

Why do you use cold-pressed extra virgin olive oil (EVOO) in your dressings? 
We exclusively use first, cold-pressed extra virgin olive oil as the base of all our products for its premium flavour and excellent nutritional profile. We believe it’s a source of healthy monounsaturated fat loaded with powerful antioxidants, which is why we trust it for our products’ smooth consistency and homemade taste. 

Is your packaging recyclable?  

Yes! Our glass bottles and glass jars, along with their lids, are completely 100% recyclable. Please give them a good wash and put them in the recycling bin to help keep Mother Earth beautiful.  

How do I use your Vegan Quesos?  

Our Vegan Quesos can be used the same way you use regular queso. Because they have a base of cold-pressed extra virgin olive oil, they can be cooked with, used as a dip or a tasty spread.   

Check out our blog post for recipe ideas here. 

Are your Vegan Quesos organic?  

Our quesos are non-GMO. They do not qualify for organic certification because of the amount of non-organic nutritional yeast, but sill contain organic ingredients. 

Why are my dips/quesos separating when left out of the fridge? 

Our dips and quesos have a base of premium cold-pressed extra virgin olive oil that naturally separates and thickens when cold. Once they're at room temperature, you may notice some separation - it’s natural! Just give them a good stir and they’re good to go. 

How do I use your BBQ sauce? 

Our BBQ sauce can be enjoyed the same way as any other BBQ sauce. You can cook with it or eat it from the jar, we don’t judge! 

Why do you use hemp seeds in some of your products?   

Organic hemp seeds are used to naturally thicken our products. The bonus is they’re nutrient powerhouses packed with protein, omega-3 and even the rare omega-6 GLA. GLA has anti-inflammatory, blood-sugar balancing and skin health benefits. Oh yes, they also contain fibre, magnesium, iron and zinc. 

What is dulse? 

Dulse is a seaweed or sea vegetable with a salty, deep umami flavor that is rich in vitamins and minerals. We use it in some of our dressings as natural seasoning to add depth of flavour and nutrition. It is a source of potassium and iron and is particularly rich in iodine and vitamin B6.  

Why do you use nutritional yeast in some products? 

Nutritional yeast has long been considered a healthy dietary choice because it’s high in protein and low in calories and carbs. Its naturally cheesy, nutty, savory taste makes it the perfect plant-based replacement for cheese. It’s also a powerful source of B vitamins, which helps convert food into fuel.   

Why do you use chia seeds? 

We love using chia seeds to naturally thicken our products. Chia seeds are a rich plant source of Omega-3 fatty acids and an excellent low carbohydrate source of fibre, protein, calcium, manganese, magnesium and phosphorus.  

What do you use to sweeten your products?  
Our pantry is home to naturally sweet, always unrefined ingredients such as mission figs, maple syrup, dates and coconut sugar 

We love figs for their natural sweetness and admirable amounts of fibre, calcium, iron, potassium and manganese. Maple syrup also contains the antioxidant manganese and immune-boosting zinc, magnesium, calcium and potassium. Find both these ingredients in our Maple Fig dressing and marinade here! 

Our coconut sugar is derived from coconut palm sap, a sustainable sweetener that’s low-glycemic and a source of iron, zinc, calcium, potassium.   

We use dates in our condiments for their natural sweetness and because they add perfect texture. We also love their health properties; they’re high in antioxidants, fibre, magnesium, manganese and vitamin B6. 

These ingredients are not found in all of our products. Always check the list of ingredients for the products you're interested in.  

 
Shipping/Shopping 

Why is there a minimum number of products I have to purchase? 
Our refrigerated products require special shipping care, but we minimize fees for your convenience by offering two options: a flat rate on four or more items, or free shipping on six bottles or more.  

How do I track my package? 
After your purchase has been confirmed, you should receive an email with a tracking number. If you do not receive this email, please check your junk mail or contact us at info@motherraw.ca 
 

My products did not arrive cold, are they safe to consume? 

Our products are shipped in a cooler containing ice packs. Even if your products didn’t arrive cold, they will be safe to consume. Our products will not spoil while in transit when factory sealed. ,However, please place your products in the fridge as soon as possible and keep them in the fridge for the freshest taste. If your product has been out of the fridge for days (maybe you were on vacation) or if your products arrived outside of our shipping window (5 business days), then please reach out to us at info@motherraw.com  

I opened my product and I think it’s gone bad. What do I do? 
We take precautions across our entire shipping process to make sure your products show up in perfect condition, and that includes taste. If your product tastes off and is still within the best before date, please contact us via email at info@motherraw.ca. Please be sure to include when and where you purchased it and the best before date.   

Where can I buy your products other than online?  
We are a small but growing company and are in the midst of spreading our plant-powered products throughout North America. You can purchase them online here or check out the store locator here